Returns & Refund Policy — Ruiti Keji Shop

WHATECH MOBILE CO., LIMITED
RM 517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG
Email: info@ruitikeji.com

Return Window

Our return and refund policy lasts 14 days from the date of delivery. After 14 days from delivery, we cannot offer a full refund or exchange.

Eligibility Requirements

To be eligible for a return, the product must be: unused and in the same condition as received; in its original packaging. A receipt or proof of purchase is required to complete the return. Do not send the product directly to the manufacturer.

Non-Returnable Products

Products that have been used, damaged by the buyer, or returned without original packaging cannot be returned.

Refund

Once we receive and inspect your return, we will send you an email confirming receipt. We will also notify you when your refund has been approved or rejected. If approved, the refund will be automatically credited to your original payment method within a few business days. For Cash on Delivery orders, refunds will be processed via bank transfer.

Late or Missing Refunds

If you have not yet received your refund: check your bank account again; contact your credit card company, as it may take some time for the refund to be posted; contact your bank, as some refunds require processing time. If you have completed all these steps and still have not received your refund, contact us at info@ruitikeji.com.

Exchanges

Items are only replaced if they are defective or damaged. To request an exchange, contact us via email at info@ruitikeji.com with details about the product and the issue encountered.

Return Shipping Costs

Return shipping costs are borne by the customer, except in cases of defective products or errors by Ruiti Keji Shop.

Contact

For any questions about our returns and refund policy, contact us:

Email: info@ruitikeji.com
Address: WHATECH MOBILE CO., LIMITED, RM 517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG